As I’m sure most people would, I almost just hit Checkout but happened to see the text below. I am also sure I would have caught/removed it from the check-out page but maybe not. I did complete my order without ‘package protection’ but am sending an email and probably won’t order again unless their response is acceptable.
Edit: I’ll probably send the email after I get shipping confirmation :)
For people asking what this is - for my small biz, adding insurance via ups would be about $25 per package, and 3rd party protection is about $11. I don’t make any money off this, it’s strictly to cover lost / damaged shipments.
I offer default protection on during checkout but call it out in a big obvious box, and warn that if you remove it and the package is lost then you’re out of luck. Most people leave it on, and I have about a 2% package loss rate (thanks ups) that has all been covered so far.
If I didn’t offer it via 3rd party then that $25 would be rolled into the shipping cost, so the customer is forced to pay. This way they get the option, and it saves them money.
I wish more companies would just be up front about it though, it feels deceptive when they shove it in without explaining why.
I appreciate your comment, but are you saying of the 2% lost packages they’ve all been for people that had coverage, therefore covered, or that UPS has covered all lost packages regardless of insurance?
If I order something and don’t get it, you can be sure I’m not eating that cost. I will do a chargeback if it’s not resolved appropriately.
Those 2% were covered by the 3rd party insurance, and I send out replacements right away instead of waiting for the insurance to do their thing.
Yep you’re well within your right to do a chargeback and I’d probably have to eat the loss, but I’m not willing to ship a replacement in that case either. The insurance would ensure you get the product at the end.
I assume you have to have some recourse with them? I mean every carrier is gonna have problems, I seem to have way more issues having items shipped to me via FedEx.
But it’s not like if I’m watching it (which just happened) and I can see it’s sitting at some FedEx hub I’m gonna chargeback the company. After it’s there a week or more I’ll be reaching out to the “carrier” and the vendor to see what they can do to help start a trace or whatnot, but as I said at some point I’ll cut my losses and if the vendor won’t make it right I’ll chargeback.
I think I’ve never had to do one honestly, so clearly generally things have gotten worked out for me, but I’m not adding package protection to my order.
If it’s only $1.65 they should just eat that, or adjust their shipping costs. If the total shipping was $1.65 more I’d probably bitch, but pay and move on.
What they are doing will most likely prevent me from ordering again. I ordered for two reasons, I wanted more hot sauce but I want them to see how many times I’ve ordered from them which is multiple.
I want them to see this has negative results, not just some guy on the Internet sending hate mail after seeing this post.
I thought UPS just included insurance?
Only up to a smallish amount, it’s been a few years but i think it was like $100 cad
That seems like it would be enough to cover most packages, including op’s.
Given the small fee in ops screenshot, most likely. We don’t know who their shipper is.
My understanding is trying to get reimbursed by ups is also a time consuming headache. They make you wait a while, need evidence, etc etc etc. I can just ship a replacement right away and as long as the original package stays lost, I don’t have to worry about not being reimbursed.
Also ups sucks so much I’d rather give that insurance money to someone other than them. I don’t understand how ups can lose packages that are being held at a store for pickup, unless their employees steal them.
I can attest that USPS includes insurance up to $100 and making a claim is easy. UPS is a for-profit company though, so I wouldn’t be surprised if getting them to pay out is more difficult.
It’s probably easier to get UPS to pay than it is to get USPS to pay.
I recently shipped a $3,500 laptop across country through USPS and they just fucking lost it.
I had actually paid the extra for the insurance, so I filed a loss package claim, and they tried to offer me $50, and demanded that I show proof that the package that I sent to them that they lost was actually worth $3,500. They wanted receipts, they wanted pictures, they wanted everything to prove that that’s what it was.
Like, I paid them. I want to say $35 for the insurance (out of the company budget, it wasn’t my personal cash), and they wanted to put me through the ringer to actually live up to their side of the agreement.
Fortunately, after I filed the claim, they magically found the $3,500 laptop and then sent it on its way, but i- we literally paid for next day shipping, and it was not even next month when it finally arrived.
So needless to say, anytime we are shipping packages, we are using UPS because it’s going to be a hell of a lot easier to deal with them. And so far, they’ve never let us down.
where I’m from, basically all sellers only offer insured shipping.
just the fact alone that you don’t have to tell angry customers that they are out of luck, because they didn’t feel like paying for the insurance is worth the slightly fewer sales
In which case that’s bundled into the shipping cost, so you’re paying it either way at the end of the day. I could just not offer and pad the shipping rates, but opted to give my customers the choice. So far I haven’t had anyone who opted out, lose a package. Those likely to lose them, know already that their local ups is sus.
You’re lucky in that case
Having shipped packages commercially myself and managing online shops at work, there’s a significant amount of lost and damaged packages here. Especially when uninsured packages are used
And I’ve experienced it multiple times that people get angry when you basically tell them to pound sand, because they didn’t want to pay a little extra
Now you have the option to make a loss and ship it out again or have an angry/sad customer. As well as a significant amount of support ticket work
Or you can just not do that, the shipping is a little more expensive, and everyone is happier in the end
Yeah, this thread has me reconsidering and thinking I should just embed the cost in shipping.
I mean, if it works out for you, it’s totally fine to give the option. For a lot of shops it’s just not worth the hassle. Really depends a lot on where you ship from and where to
Dang, if you’re in the US you should consider the post office, their lost parcel rate is between .1% and .5%.
I’d use Canada Post, except they won’t ship products internationally that contain a lipo. UPS wasn’t my first choice =(