As I’m sure most people would, I almost just hit Checkout but happened to see the text below. I am also sure I would have caught/removed it from the check-out page but maybe not. I did complete my order without ‘package protection’ but am sending an email and probably won’t order again unless their response is acceptable.

Edit: I’ll probably send the email after I get shipping confirmation :)

    • Shadow@lemmy.caEnglish
      52·
      17 hours ago

      Given the small fee in ops screenshot, most likely. We don’t know who their shipper is.

      My understanding is trying to get reimbursed by ups is also a time consuming headache. They make you wait a while, need evidence, etc etc etc. I can just ship a replacement right away and as long as the original package stays lost, I don’t have to worry about not being reimbursed.

      Also ups sucks so much I’d rather give that insurance money to someone other than them. I don’t understand how ups can lose packages that are being held at a store for pickup, unless their employees steal them.

      • chisel@piefed.socialEnglish
        3·
        15 hours ago

        I can attest that USPS includes insurance up to $100 and making a claim is easy. UPS is a for-profit company though, so I wouldn’t be surprised if getting them to pay out is more difficult.

        • bizarroland@lemmy.worldEnglish
          2·
          13 hours ago

          It’s probably easier to get UPS to pay than it is to get USPS to pay.

          I recently shipped a $3,500 laptop across country through USPS and they just fucking lost it.

          I had actually paid the extra for the insurance, so I filed a loss package claim, and they tried to offer me $50, and demanded that I show proof that the package that I sent to them that they lost was actually worth $3,500. They wanted receipts, they wanted pictures, they wanted everything to prove that that’s what it was.

          Like, I paid them. I want to say $35 for the insurance (out of the company budget, it wasn’t my personal cash), and they wanted to put me through the ringer to actually live up to their side of the agreement.

          Fortunately, after I filed the claim, they magically found the $3,500 laptop and then sent it on its way, but i- we literally paid for next day shipping, and it was not even next month when it finally arrived.

          So needless to say, anytime we are shipping packages, we are using UPS because it’s going to be a hell of a lot easier to deal with them. And so far, they’ve never let us down.