If you put a disclaimer that “you’ll be speaking with Rajiv in Ontario and AI will be used to lighten accent for clearer communication” I don’t have a problem with that.
But flip that into a “you’ll be speaking with Bob in Nicaragua and AI will be used to lighten accent for clearer communication” and the sentiment suddenly shifts.
Canadian companies should support local labour and create local jobs.
Clear communication is kinda important, but competency is importanter and Canadian jobs are importantest.
It’s a nice sentiment but call centers are going to be entirely AI run before they return to higher income nations. It’s just too much of a competitive disadvantage unless you want to create a locked environment that requires corporations to run them locally even if at a higher cost.
The more likely outcome is Rogers or Bell will run their customer service via AI entirely and some American company will be collecting rent on every token processed.
Oh don’t get me wrong, you’re probably right and I’m not arguing with that.
But also the solution of forcing them to employ actual people locally is a good solution as far as I’m concerned.
Overall I just don’t give a shit about their bottom line and would rather see them go bankrupt than continue to fuck us over while pulling record profits, be it by offshoring or AI.
Same sentiment for grocery stores and the like too
Pay the people who actually live here and they will put that money back into our economy, cuz the other ones certainly will not.
The issue is offshoring of jobs.
If you put a disclaimer that “you’ll be speaking with Rajiv in Ontario and AI will be used to lighten accent for clearer communication” I don’t have a problem with that.
But flip that into a “you’ll be speaking with Bob in Nicaragua and AI will be used to lighten accent for clearer communication” and the sentiment suddenly shifts.
Canadian companies should support local labour and create local jobs.
Clear communication is kinda important, but competency is importanter and Canadian jobs are importantest.
I suspect Telus is barely a Canadian company.
It’s a nice sentiment but call centers are going to be entirely AI run before they return to higher income nations. It’s just too much of a competitive disadvantage unless you want to create a locked environment that requires corporations to run them locally even if at a higher cost.
The more likely outcome is Rogers or Bell will run their customer service via AI entirely and some American company will be collecting rent on every token processed.
Oh don’t get me wrong, you’re probably right and I’m not arguing with that.
But also the solution of forcing them to employ actual people locally is a good solution as far as I’m concerned.
Overall I just don’t give a shit about their bottom line and would rather see them go bankrupt than continue to fuck us over while pulling record profits, be it by offshoring or AI.
Same sentiment for grocery stores and the like too
Pay the people who actually live here and they will put that money back into our economy, cuz the other ones certainly will not.