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Technology@lemmy.zipEnglish · 5 days ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

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AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

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Technology@lemmy.zipEnglish · 5 days ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Globalnews.ca

In a post on its website, Telus Digital announced a partnership with an “AI-powered speech enhancement” company to “soften accents.”

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shawn1122@sh.itjust.works
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You’ve never spoken to an Indian person outside of the context of a scam? Under which rock are you living, brother?
- FluorideMind@lemmy.world
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  On the phone? Nope never in my life have I received a phone call from a person with an Indian accent that wasn’t a scammer or telemarketer.

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