Lemmynated@lemmy.zip to

Technology@lemmy.zipEnglish · 5 days ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

92

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

Lemmynated@lemmy.zip to

Technology@lemmy.zipEnglish · 5 days ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Globalnews.ca

In a post on its website, Telus Digital announced a partnership with an “AI-powered speech enhancement” company to “soften accents.”

Chat

FluorideMind@lemmy.world
link
fedilink
English
arrow-up
1·
1 hour ago
On the phone? Nope never in my life have I received a phone call from a person with an Indian accent that wasn’t a scammer or telemarketer.

Technology@lemmy.zip

technology@lemmy.zip

You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: !technology@lemmy.zip

Which posts fit here?

Any news that are at least tangentially connected to the technology, social media platforms, informational technologies or tech policy.

Post guidelines

[Opinion] prefix

Opinion (op-ed) articles must use [Opinion] prefix before the title.

Rules

1. English only

Title and associated content has to be in English.

2. Use original link

Post URL should be the original link to the article (even if paywalled) and archived copies left in the body. It allows avoiding duplicate posts when cross-posting.

3. Respectful communication

All communication has to be respectful of differing opinions, viewpoints, and experiences.

4. Inclusivity

Everyone is welcome here regardless of age, body size, visible or invisible disability, ethnicity, sex characteristics, gender identity and expression, education, socio-economic status, nationality, personal appearance, race, caste, color, religion, or sexual identity and orientation.

5. Ad hominem attacks

Any kind of personal attacks are expressly forbidden. If you can’t argue your position without attacking a person’s character, you already lost the argument.

6. Off-topic tangents

Stay on topic. Keep it relevant.

7. Instance rules may apply

If something is not covered by community rules, but are against lemmy.zip instance rules, they will be enforced.

Companion communities

!globalnews@lemmy.zip
!interestingshare@lemmy.zip

Icon attribution | Banner attribution

If someone is interested in moderating this community, message @brikox@lemmy.zip.

Visibility: Public

This community can be federated to other instances and be posted/commented in by their users.

724 users / day
2.86K users / week
4.71K users / month
10.5K users / 6 months
1 local subscriber
6.74K subscribers
5.26K Posts
26.3K Comments
Modlog

mods:
BrikoX@lemmy.zip