Crazy to see the thread of people using “open source” differently. The term “open source” may have successed in replacing the older term “free software” (in popularity) but apparently it can also fail to be clear. “Open” can mean various degrees of openess, or lack thereof in this case.
If your hardware ain’t working maybe there’s barrier to devs working on it caused by the designer/manufacture. Or we have not paid them enough for it to be worth their time?