Because both Red Hat and Canonical are of the “pay us to care” mindset. If you aren’t paying for support, you’re a freeloader and need to do your own research.
That’s not entirely true with Red Hat. There’s a lot of work that they’ve done in the open source community that they haven’t shared back. And canonical seems to think this is a good idea.
Because both Red Hat and Canonical are of the “pay us to care” mindset. If you aren’t paying for support, you’re a freeloader and need to do your own research.
I mean, that’s pretty much all open source software and isn’t specific at all to RH/Canonical.
What’s provided to you is provided without warranty and you’re not automatically entitled to support, etc.
That’s not entirely true with Red Hat. There’s a lot of work that they’ve done in the open source community that they haven’t shared back. And canonical seems to think this is a good idea.
I’m not really sure what you mean by that. What do you mean they’ve done a lot of work for the open source community that they haven’t shared back?
And what does it have to do with providing software support free of charge?