As I’m sure most people would, I almost just hit Checkout but happened to see the text below. I am also sure I would have caught/removed it from the check-out page but maybe not. I did complete my order without ‘package protection’ but am sending an email and probably won’t order again unless their response is acceptable.

Edit: I’ll probably send the email after I get shipping confirmation :)

  • Tarquinn2049@lemmy.worldEnglish
    111·
    10 hours ago

    Sucks that they tried to hide it, but I definitely recommend getting it. Of the 10 times I ordered from them so far, 2 of them arrived with a broken bottle. When a bottle breaks, you don’t want that box in your house… I let the delivery guy know right away what he likely got on his hands from touching the box, so he didn’t touch his eyes or anything before cleaning them. With a picture of the broken bottle, they let me toss the entire box and resent the whole order. Both times. I wouldn’t bother if it was just a tier 1 or 2 that broke, but one of those times it was da bomb… and the other, it was that years last dab.

    I wonder what they do for replacements when people don’t get that, do people need to send it back? That would suck for everyone.

    • anewfox@lemmy.zipEnglish
      1·
      41 minutes ago

      if you pay with a credit card, your cc provider likely provides this shipping insurance already. and there’s chargebacks for the rest of cases.

    • prole@lemmy.blahaj.zoneEnglish
      1·
      50 minutes ago

      I thought they sold their stuff through Heatonist? Or not anymore?

      The handful of times I ordered from Heatonist, I had no problems whatsoever.

      Besides the Queen Majesty Scotch Bonnet & Ginger bottle being wayyyyy too fucking small. Man that stuff is so goddamn good.

    • bier@lemmy.blahaj.zoneEnglish
      10·
      3 hours ago

      So they don’t package there products currently and instead sell you insurance? Until you sign for an online order it isn’t yours so if it breaks it’s on the seller to send a replacement. They may get back to the shipping company for reimbursement but as a customer I don’t care and don’t need to know. It’s not my fault you ether didn’t package glass bottles in enough foam or the shipping company stompt your package nether are my problem I bought a product from you and until I receive what I ordered in the advertisemed state you haven’t completed your side of the contract.