I support a call center and we’re about to implement an AI agent. We’re paying for a model that essentially can talk and has “learned how to learn”, but is otherwise dumb. It’s trained on a very small amount of information, anything we’d give to a real agent, plus the public info on our website.
The result of this should be a bot that says, “I don’t know, should I transfer you to a real person?” a lot, but should hopefully never hallucinate or teach someone how to build a bomb or something.
The one you’re using isn’t probably a wrapper around OpenAI or other cloud based API, the ones that are misconfigured are more prone to these types of abuse.
The result of this should be a bot that says, “I don’t know, should I transfer you to a real person?” a lot, but should hopefully never hallucinate or teach someone how to build a bomb or something.
This is in contrast for the AI agent for my company, whose customer service number is 1-800-BLD-A-BMB.
It’s been a month since I used UBlock to hide it completely, but the AI bot built into QuickBooks Online would give me cookie recipes and other random things, but bitch about being most useful for accounting specific things.
After flogging it for a week it told me I needed credits before I could use it again and tried to sell me some.
McDonalds specifically published something about how AI made their customers revolt and gave them enough loses by overpromissing stuff that they would remove their bot. I have no idea how widespread it was, but I think there isn’t a bot anywhere nowadays.
I think McDonald’s UK still has a support bot. But it’s like one of those pre-LLM bots that does very basic stuff. Basically a glorified search function for the website.
I tried finding it as I have seen the meme a few times. But there doesn’t appear to exist either in the app or on the website. There is just a faq and a normal web form to submit questions and someone will get back to you.
Although I guess they may have taken it down.
Edit: I have tried it with chipotle’s chat bot and they appear to have disabled it and it just says it can’t code as a response.
Can you actually do this to those things?
I support a call center and we’re about to implement an AI agent. We’re paying for a model that essentially can talk and has “learned how to learn”, but is otherwise dumb. It’s trained on a very small amount of information, anything we’d give to a real agent, plus the public info on our website.
The result of this should be a bot that says, “I don’t know, should I transfer you to a real person?” a lot, but should hopefully never hallucinate or teach someone how to build a bomb or something.
Dunno how others do it though
The one you’re using isn’t probably a wrapper around OpenAI or other cloud based API, the ones that are misconfigured are more prone to these types of abuse.
I have never seen a chatbot say “i dont know”
That’s the kind of system set up that makes sense
This is in contrast for the AI agent for my company, whose customer service number is 1-800-BLD-A-BMB.
that’s so fucking easy you just lick toads until you find the right one who needs to go to the internet for that.
Those kinds of bots work fine these days.
It’s been a month since I used UBlock to hide it completely, but the AI bot built into QuickBooks Online would give me cookie recipes and other random things, but bitch about being most useful for accounting specific things.
After flogging it for a week it told me I needed credits before I could use it again and tried to sell me some.
Obligatory fuck intuit
The Amazon Q&A bot also responds this way (or at least it did last I checked).
Why don’t you give it a go?
I have a feeling these memes are from before companies figured out it out
Is there a link where I can try it? Here in Sweden they don’t seem to have the bot
McDonalds specifically published something about how AI made their customers revolt and gave them enough loses by overpromissing stuff that they would remove their bot. I have no idea how widespread it was, but I think there isn’t a bot anywhere nowadays.
I think McDonald’s UK still has a support bot. But it’s like one of those pre-LLM bots that does very basic stuff. Basically a glorified search function for the website.
I tried finding it as I have seen the meme a few times. But there doesn’t appear to exist either in the app or on the website. There is just a faq and a normal web form to submit questions and someone will get back to you.
Although I guess they may have taken it down.
Edit: I have tried it with chipotle’s chat bot and they appear to have disabled it and it just says it can’t code as a response.
It’s from LinkedIn so my guess is it’s a US pilot program or specific to the Maccas app.