McDonalds specifically published something about how AI made their customers revolt and gave them enough loses by overpromissing stuff that they would remove their bot. I have no idea how widespread it was, but I think there isn’t a bot anywhere nowadays.
I think McDonald’s UK still has a support bot. But it’s like one of those pre-LLM bots that does very basic stuff. Basically a glorified search function for the website.
McDonalds specifically published something about how AI made their customers revolt and gave them enough loses by overpromissing stuff that they would remove their bot. I have no idea how widespread it was, but I think there isn’t a bot anywhere nowadays.
I think McDonald’s UK still has a support bot. But it’s like one of those pre-LLM bots that does very basic stuff. Basically a glorified search function for the website.