Now you’ve gotten your inventory counts off. There’s also a (marginal) cost difference between the two size cartons. Of course, this needs to be balanced against customer satisfaction- there will be a non-zero number of customers who won’t want the upsell or to buy an alternative item, and so the question is how much business would you lose vs how much money you’d make offset with the extra time and corporate headache of reconciling inventory?
Not that Sonic shouldn’t do this, just throwing out some real-world considerations.
Lol, fast food workers absolutely do not give this much thought to it, corporate would if it was an over arching rule placed on all restaurants but for running out of a product temporarily while worse case scenario waiting a week for a restock? Under thinking is far more likely, I can imagine that conversation right now……
Hay bos were out of small boxes.
K. I’ll block it tonight while doing my inventory.
‘Sir, my apologises that I didn’t realise in time that you were Cognitively Impaired. How about we replace your order with our exclusive package-free version that we have prepared for special guests like yourself?’
Hell, when we run out of the 24 pack bottled water, we throw them a 32 count and call it a day… Some people/companies are so rigid, they lose sight of customer first. Not saying they should bend over backwards, but consider the lost sales by not even attempting to make it right.
Then they should be able to just sell fewer but in a large box/bag
Now you’ve gotten your inventory counts off. There’s also a (marginal) cost difference between the two size cartons. Of course, this needs to be balanced against customer satisfaction- there will be a non-zero number of customers who won’t want the upsell or to buy an alternative item, and so the question is how much business would you lose vs how much money you’d make offset with the extra time and corporate headache of reconciling inventory?
Not that Sonic shouldn’t do this, just throwing out some real-world considerations.
Lol, fast food workers absolutely do not give this much thought to it, corporate would if it was an over arching rule placed on all restaurants but for running out of a product temporarily while worse case scenario waiting a week for a restock? Under thinking is far more likely, I can imagine that conversation right now……
Hay bos were out of small boxes.
K. I’ll block it tonight while doing my inventory.
K.
You forgot how many people would bitch their small size in a medium container wasn’t filled properly.
I imagine they’d have some customers who would flip over that even that it’s the same size portion they wanted to order.
“You ordered the small, but we don’t have small containers.”
“Yeah but it’s not full!!”
‘Sir, my apologises that I didn’t realise in time that you were Cognitively Impaired. How about we replace your order with our exclusive package-free version that we have prepared for special guests like yourself?’
Nope, that would eat into our profit. Better to just not sell anything! /s
Hell, when we run out of the 24 pack bottled water, we throw them a 32 count and call it a day… Some people/companies are so rigid, they lose sight of customer first. Not saying they should bend over backwards, but consider the lost sales by not even attempting to make it right.
Unless people buy the medium instead. Then its good buziness
Dude, the number of times someone will cancel a 20+ item order, just because we couldn’t find one item, dozens every day.
Not me, I just ate cup Ramin instead.