Any time saved by ordering online and picking up the order has vanished chasing customer support people to fix something that would have taken a few seconds through their website.

  • DetachablePianist@lemmy.world
    link
    fedilink
    English
    arrow-up
    40
    ·
    8 months ago

    If you have a Walmart card, there’s a similar annoyance with the Capital One app on my phone. The screen to pay your bill scrolls up and down just fine, so you can scroll down to pay. The screen to redeem your collected points for cash back? Yeah, no. The screen doesn’t scroll, so I can’t get far enough down to swipe the submit widget.

    • Showroom7561@lemmy.caOP
      link
      fedilink
      English
      arrow-up
      7
      ·
      8 months ago

      I had a similar issue redeeming points on a different credit card. Always a problem.

      Seems like too much of a coincidence for these companies.

  • eezeebee@lemmy.ca
    link
    fedilink
    English
    arrow-up
    18
    ·
    8 months ago

    I tried ordering online and picking up at the store twice. Both times there were complications and I ended up having to call customer support, and waiting in the parking lot for nearly an hour. Walmart does not give a shit and they know they’re too big to fail.

  • vala@lemmy.world
    link
    fedilink
    English
    arrow-up
    16
    ·
    8 months ago

    Does it bother anyone else that the top of that radio tower would have never fit in the first place?

  • yesman@lemmy.world
    link
    fedilink
    English
    arrow-up
    9
    arrow-down
    1
    ·
    8 months ago

    Been using WM pickup service since the start of the pandemic. I’ve a browser that flushes cookies, so I have to sign in every time I order. They demand 2FA, but I discovered if I had $20 or $30 of groceries in my cart before I signed in, all of a sudden a password was enough.

    Also the quality has gone down steadily the whole time I’ve used them. Dented cans, old eggs and wilted produce. It’s gotten to the point where I don’t buy anything fresh from them unless I can’t get it elsewhere.

  • SexWithDogs@infosec.pub
    link
    fedilink
    English
    arrow-up
    2
    ·
    edit-2
    8 months ago

    I’d like to take this opportunity to make an honorable mention of Planet Fitness, LegalShield, and BeenVerified for all having functional purchase and subscription systems yet forcing me to cancel my subscription either through writing or by phone. I will never use any of these again.

    Walmart is already on my boycott list, alongside Kroger.

    • Showroom7561@lemmy.caOP
      link
      fedilink
      English
      arrow-up
      2
      ·
      8 months ago

      Roblox (the kid’s game), asked me to send a DRIVER’S LICENSE to close my account.

      I made it very clear that if I didn’t need to provide one to sign up, I sure as hell wasn’t going to give it to them now.

  • dumpsterlid@lemmy.world
    link
    fedilink
    English
    arrow-up
    3
    arrow-down
    2
    ·
    edit-2
    8 months ago

    Huh, weird, you know I seem to only have “technical issues” about understanding how in capitalism you have to actually purchase the products you take from shelves when I am exiting Walmart stores.

    Once I get near the door I just get all of sudden get confused about thinking that Walmart must be a government run care facility, I mean taxpayers subsidize Walmart’s entire workforce because they don’t pay a living wage to any of them, can you really blame me for my confusion?? Sometimes I end up thinking crazy thoughts like Walmart wants me to take some things for free because they feel sorry for obliterating the local businesses I used to frequent in my community (and the associated good quality jobs).

    Sometimes confusion gets the best of us I guess, we are all fallible people including Walmart™ which as we all know, is indeed a person.

      • Chozo@fedia.io
        link
        fedilink
        arrow-up
        14
        arrow-down
        67
        ·
        8 months ago

        It’s almost like buying and refunding are two completely different processes that are handled under entirely different protocols by credit processors, and one part working has no bearing on whether or not the other part works.

          • Chozo@fedia.io
            link
            fedilink
            arrow-up
            9
            arrow-down
            28
            ·
            8 months ago

            I never claimed they share the same components, but I do claim they have very different prioritization.

            And I never claimed they don’t have different prioritization. I’m just saying that one working doesn’t mean the other will also work.

            and this screenshot clearly shows an issue with Walmart not loading a page, not MasterCard delaying operations.

            The page may have not loaded because of a failed API call to the credit processor when requesting a refund. Charges and refunds are different API usages, and it’s wholly possible that an issue on the processor’s side can break pages on a merchant’s site. If for some reason Walmart’s site can’t communicate with Visa/MC/AmEx/whoever and their page isn’t configured to handle a specific failure, it will likely go to a default error landing page as a failsafe.

            I’m not defending Walmart or anything; just explaining some of the technical reasons a refund page can break. API failures happen even to non-scummy stores, as well.

            • Showroom7561@lemmy.caOP
              link
              fedilink
              English
              arrow-up
              21
              arrow-down
              2
              ·
              8 months ago

              The page may have not loaded because of a failed API call to the credit processor when requesting a refund.

              It didn’t even get that far.

              This error quite literally came up when I click on the “request a refund” button within my order (where Walmart said I needed to. There should have been another page asking which item(s) I want to refund, and I would imagine ask me for a reason why. That’s well before it needs to call an API for credit processing.

              In any case, this was mildly infuriating, more for the wasted time on something that should have taken two seconds.

              FWIW, I can only hope that Walmart gets notified whenever these end user issues pop up on the website… so they can fix the problem. It’s been many hours already, and the page still errors out. Unless they’ve hired amateurs, this seems excessive. Would it take this long if their payment system was down?

        • Showroom7561@lemmy.caOP
          link
          fedilink
          English
          arrow-up
          25
          arrow-down
          5
          ·
          8 months ago

          Regardless of how these protocols may be handled, they advise customers to use the refund option within the order screen on the website, which is what I did.

          If it’s broken, why even direct people there? I wouldn’t expect a half-working website from one of the largest retailers on the planet.

          • MeatsOfRage@lemmy.world
            link
            fedilink
            English
            arrow-up
            8
            arrow-down
            3
            ·
            8 months ago

            Links generally don’t know if the service on the other end of the link is up or down at that time. I mean you could have it go out and prefetch the headers but that’s a lot of overhead for every link.

            • Showroom7561@lemmy.caOP
              link
              fedilink
              English
              arrow-up
              7
              arrow-down
              4
              ·
              8 months ago

              “The service” in this context, would simply be another Walmart page. A page which also just happened to be one where I’d start the process of getting money back.

              It was not a page to actually process any transactions, but to start the process of requesting a refund.

          • eezeebee@lemmy.ca
            link
            fedilink
            English
            arrow-up
            4
            ·
            8 months ago

            It’s not the first company to “offer self serve” where the action involves taking away revenue and just so happens to never ever work, requiring a call to their support. It’s almost as if they know some people will just give up and they can keep the profits.

    • 📛Maven@lemmy.sdf.org
      link
      fedilink
      English
      arrow-up
      30
      arrow-down
      2
      ·
      8 months ago

      My friend, you’re on !MildlyInfuriating

      An annoyance is still an annoyance even if there’s a reason for it

    • EnderMB@lemmy.world
      link
      fedilink
      English
      arrow-up
      22
      ·
      8 months ago

      While this is technically accurate, if this is a long-term pattern you would hope that this would be fixed pretty easily, or have a comparable SLA to other services. If your refund tool is always down, that’s a leadership decision.

    • GBU_28@lemm.ee
      link
      fedilink
      English
      arrow-up
      20
      arrow-down
      2
      ·
      8 months ago

      You’re right, it could be a totally be a different service that is individually down, but dude this phrase is the heckin woooorrrrst

    • AdmiralShat@programming.dev
      link
      fedilink
      English
      arrow-up
      11
      arrow-down
      3
      ·
      8 months ago

      Tell me you ever had a dream that you, um, you had, your, you- you could, you’ll do, you- you wants, you, you could do so, you- you’ll do, you could- you, you want, you want them to do you so much you could do anything?