As I’m sure most people would, I almost just hit Checkout but happened to see the text below. I am also sure I would have caught/removed it from the check-out page but maybe not. I did complete my order without ‘package protection’ but am sending an email and probably won’t order again unless their response is acceptable.
Edit: I’ll probably send the email after I get shipping confirmation :)
As I said in another comment, I already have an email to send them once I get tracking confirmation (just in case they’re petty enough to take some action). But I want them to know the email is from an actual customer not an internet troll.
I’ve ordered from them a number of times, we like their product, the image above is new, I am 100 % sending them the email
And if they respond appropriately I’ll remain a customer, if they keep it as is and/or do not respond, they will be dead to me.
Benefit of the doubt here a bit, companies sometimes do dumb things where not everyone or the right someone is aware.