Them refusing to fill a glass with tap water is actually insane. As long as the water is potable. Maybe it’s my american-ness showing, but this is a human requirement. She was staying there for a week and they already had her money. You can go a week without food, but not water. And they were even already providing the food! Let’s imagine this was a space resort… We’d all be outraged if they denied her oxygen, or charged her separately after arriving, right!?

I understand that my boycott will be considered insignificant, but I will never, ever spend a single € in Italy following this ruling. And don’t you dare mention the term “etiquette” when referring to basic essential human needs…