Outside of specialized B2B software, I never met a tech rep that would be helpful with an issue. Do you actually have experience where you’d call Google/Apple/Microslop and get help with their software? In Linux world, with many programs I can just go and nag the actual developer of the thing, which often works wonders.
I had a driver issue with my laptop which was causing the microphone to not work, not only was it fixed under warranty, but they sent a tech to where I was studying to fix it, rather than having to drop it off.
Outside of specialized B2B software, I never met a tech rep that would be helpful with an issue. Do you actually have experience where you’d call Google/Apple/Microslop and get help with their software? In Linux world, with many programs I can just go and nag the actual developer of the thing, which often works wonders.
I had a driver issue with my laptop which was causing the microphone to not work, not only was it fixed under warranty, but they sent a tech to where I was studying to fix it, rather than having to drop it off.