I was walking past my local fire station recently which always looks a bit mysterious because of the darkened windows and there never being any visible activity inside. So it got me thinking, what are the people inside doing when they’re not heading out to fight fires?
Business managers who don’t understand work flow and lead time properly. If they read The Theory of Constraints and understand the concepts they’d realize the important part is keeping the work/product moving even if that means an idle machine that just punches one hole all day, but necessary.