Agreed. I can’t tell you how many times in business I’ve seen a matter of fact text or email set someone off thinking the sender was some sort of monster. Try to add any humor and it can be 100% worse when it comes to interpreting.

I never had an issue with the /s used. Yes, I could read it as sarcasm 90% of the time before it appeared. But to me the written word should always add clarity. If the one commenting felt it should be used then so be it.