If we acquiesce and make up for the airline’s failures by taking matters into our own hands, that just enables the airline to continue to not fix the issue. It’s the same thing as tipping at restaurants. We have to tip because the staff don’t get paid enough otherwise. The restaurant is passing off their shortcomings to the customers. The system only works because we agree to participate in it.
If we acquiesce and make up for the airline’s failures by taking matters into our own hands, that just enables the airline to continue to not fix the issue. It’s the same thing as tipping at restaurants. We have to tip because the staff don’t get paid enough otherwise. The restaurant is passing off their shortcomings to the customers. The system only works because we agree to participate in it.